Driving School Ireland,

Road Safety Authority

Customer Complaints and Feedback Procedure

Driving Tests.


The Road Safety Authority is committed to providing an excellent service to its customers who avail of our driving test service. This commitment is formally set out in the RSA's Customer Action Plan. A copy of the Plan can be obtained by phoning the RSA for the cost of a local call at LoCall 1890 40 60 40.

One way of ensuring that we deliver a good quality service is to listen to those who use the driver testing service. We welcome your comments and suggestions on any aspect of your contacts with the RSA since applying for the test..

 

If you have a comment, suggestion or complaint to make you can:.

  • Ring Driver Testing Section, LoCall 1890 40 60 40, ask to be put through to the unit responsible for organising your test and speak to a member of staff. This will allow you to make your views known and deal with any issue in an informal way.
  • If you wish to make a formal complaint, set out the details of your complaint in writing and send it to:

The Customer Services Officer,
Driver Testing Section,
Road Safety Authority,
Moy Valley Business Park,
Primrose Hill,
Ballina,
Co. Mayo.

 

The Ombudsman

Making a complaint on foot of the Complaint Procedure outlined above does not remove your right to complain at any stage to the Ombudsman. You should note however that the Ombudsman will normally expect you to use the internal complaints procedure before accepting your complaint. The Ombudsman's address is :

Office of the Ombudsman,

18 Lower Leeson Street,

Dublin 2.

Tel (01) 678 5222. Fax (01) 661 0570

LoCall 1890 22 3030 (for callers outside the Dublin area)

Website: Office of the Ombudsman

 


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